Home Residential Services

Residential Services

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Apply for New Service

New residential customers must come by our Billing & Collections Office at 333 Court Street, 8 a.m. until 5 p.m., Monday through Friday, to apply for service. Please bring two (2) forms of ID, including a driver’s license or state issued ID card. Renters should also bring a copy of the lease or renter’s receipt. Applicants should be prepared to pay all deposits and charges at this time. Residential Application for Utility Service

Disconnect Your Service

If you are moving away or transferring utility service to another location within our service area, you must come by our Billing & Collections Office and give us the details of your move. Try to give us as much advance notice as possible. A $20 charge to transfer services will be added to your bill. Request to Discontinue Utility Service

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Where We're Located

Collection & Billing Office
Our Collection and Billing Office is at 333 Court Street and is open from 8 a. m. until 5 p.m., Monday through Friday.
For customer convenience, we offer a drive-thru window and an after-hours drop-box for payments. If you have any questions concerning your bill, please call us at 662-841-6470 or contact us at Carol.Botts@tupeloms.gov.

Operations & Maintenance Office
Our Operations and Maintenance Office is at 320 North Front St., and is open from 8 a.m. until 5 p.m., Monday through Friday. We also have an operator who works after hours and on weekends to accept cut-off payments and emergency service calls.
Our repair office can be reached by calling 662-841-6460, or by e-mailing Johnny.Timmons@tupeloms.gov