Water & Light

TVA Complaint Resolution

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tupelo_WL_logoAt Tupelo Water & Light Department, our mission is to supply safe, reliable and cost-effective utility service to our community. We provide electric, water and wastewater services to approximately 15,000 residences, businesses and industry in Tupelo and parts of Lee County.

Power In Tupelo - Tupelo Water & Light Department enjoys the distinct honor of being the first city in American to receive electricity from the landmark Tennessee Valley Authority in 1934. Today, Tupelo remains on the cutting edge of regional public power supply. The benefits of the progressive program touch every aspect of residents’ lives. Ample, inexpensive electricity has made Tupelo one of the more brightly lit cities in the country, glimmering like a small constellation in the night. It contributes to a low crime rate, promotes traffic safety, and makes for an aesthetically pleasing and inviting city after dark. The early success of Tupelo’s program led other cities throughout the Tennessee Valley to follow Tupelo’s lead and TVA today remains the cheapest source of power available in the region.

A Public Utility - Tupelo Water & Light Department operates as a self-sustaining arm of city government. The company is a public utility whose assets and operations are paid for through its utility rates — not tax money. The day-to-day operation of the water and electrical power distribution systems of Tupelo is supervised by a General Manager who is employed by Tupelo’s Mayor and City Council. The General Manager is responsible for the day-to-day operations.

Call before you dig Whenever you need to dig call Mississippi One-Call at 800-227-6477 or 811, so that all underground utility lines can first be located.

Johnny Timmons is the General Manager.

Click here for Tupelo Water & Light Department's Service Practice Standards.

 

 

Information You Can Use

Where We're Located

Collection & Billing Office

Our Collection and Billing Office is at 333 Court Street and is open from 8 a. m. until 5 p.m., Monday through Friday.

For customer convenience, we offer a drive-thru window and an after-hours drop-box for payments. If you have any questions concerning your bill, please call us at 662-841-6470 or contact us at Brenda.Powell@tupeloms.gov.



Operations & Maintenance Office

Our Operations and Maintenance Office is at 320 North Front St., and is open from 8 a.m. until 5 p.m., Monday through Friday. We also have an operator who works after hours and on weekends to accept cut-off payments and emergency service calls.

Our repair office can be reached by calling 662-841-6460, or by e-mailing J.Timmons@tupeloms.gov

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Residential Services

Tupelo Water & Light Department customers enjoy some of the lowest electric utility rates in the country. At Tupelo Water & Light Department, we work hard to keep our operating and maintenance expenses down. At the same time, municipal systems like TW&L have lower rates than private utility companies because our customers are our owners and we do not have to make a profit for shareholders. We buy all of our electricity from the Tennessee Valley Authority, which has a history of providing lower-cost electric power.

Tupelo also enjoys a very high quality drinking water. Our water comes from the Northeast Mississippi Regional Water Supply District. The source of Tupelo’s water is the Tombigbee River. It is treated and pumped through mains approximately 18 miles to the City of Tupelo. A network of water mains, elevated tanks and pumping stations provide good pressure and fire flow throughout the city. Please see our Annual Water Quality Consumer Confidence Report for information about your drinking water.

Residential Rates and Services:

Apply for New Service or Discontinue Service:

  • New Residential Customers must come by our Billing & Collections Office at 333 Court Street, 8 a.m. until 5 p.m., Monday through Friday, to apply for service. Please bring two (2) forms of ID, including a driver’s license or state issued ID card. Renters should also bring a copy of the lease or renter’s receipt. Applicants should be prepared to pay all deposits and charges at this time. Residential Application for Utility Service

  • If you are moving away or transferring utility service to another location within our service area, you must come by our Billing & Collections Office and give us the details of your move. Try to give us as much advance notice as possible. A $20 charge to transfer services will be added to your bill. Request to Discontinue Utility Service

  • Please see Service Practice Standards to answer any questions you may have regarding our policies and deposit amounts and information.

Rental Light Program

The Tupelo Water & Light Department offers a Rental Light Program to our customers for safety and convenience. This is a lease program, which requires a three-year contract to be signed by the customer. There is no installation cost, and the monthly rental amount will be added to the customer's utility bill. If the rental light is removed before the three-year time requirement as been met, the customer is responsible for the balance of the contract.

If you would like to have one of these rental lights installed or have any questions, please call our office at 662-8416460 or stop by our Operations Department at 320 North Front St.

Click here to see month-by-month rates for the rental lights.

Commercial & Industrial Services

The Tupelo Water & Light Department provides many services to our commercial and industrial customers through our Comprehensive Services Program with TVA, including on-site inspections and equipment audits to advise on efficient energy use, and an outdoor lighting program that will add safety and security to parking lots and grounds. Larger industrial users can take advantage of several incentive programs, based on project load requirements.

Commercial Rates

Connecting and Discontinuing Services

Reports and Audits

Service Practice Standards

Rental Light Program

The Tupelo Water & Light Department offers a Rental Light Program to our customers for safety and convenience. This is a lease program, which requires a three-year contract to be signed by the customer. There is no installation cost, and the monthly rental amount will be added to the customer's utility bill. If the rental light is removed before the three-year time requirement as been met, the customer is responsible for the balance of the contract.

If you would like to have one of these rental lights installed or have any questions, please call our office at 662-8416460 or stop by our Operations Department at 320 North Front St.

Click here to see month-by-month rates for the rental lights.

Emergencies

Sometimes, outages occur. Here's how TW&L works with its customers to provide reliable services:

Pay Your Bill Online

You can pay your utility bill online. Please follow this link for easy online payment.

If your bill is delinquent and subject to cut-off or if your service has been disconnected and you choose to pay your bill on-line or via the telephone, you must call our office with the payment confirmation number to have service restored. A $25.00 fee is charged to restore service during normal office hours (8:00 am to 5:00 pm Monday-Friday), after normal office hours the charge is $75.00.

Paperless Billing

Follow this link to enroll in paperless billing

If your bill is delinquent and subject to cut-off or if your service has been disconnected and you choose to pay your bill on-line or via the telephone, you must call our office with the payment confirmation number to have service restored. A $25.00 fee is charged to restore service during normal office hours (8:00 am to 5:00 pm Monday-Friday), after normal office hours the charge is $75.00.