Our customers enjoy some of the lowest power rates in the country and the highest water quality. Click icon above for more information about your utility service.
We provide our commercial customers with many benefits through our Comprehensive Service Program with TVA. Click icon above to connect.
RATEPAYER COMPLAINT PROCESS
TVA provides regulatory oversight for your local power company’s rates and service practices. If you have an issue or complaint that you have not been able to resolve with your local power company, TVA’s Complaint Resolution Process may be able to help.
If your bill is delinquent and subject to cut-off or if your service has been disconnected and you choose to pay your bill on-line or via the telephone, you must call our office with payment confirmation number to have service restored. A $25.oo fee is charged to restore service during normal office hours (8:00 a.m to 5:00 p.m. Monday-Friday), after normal office hourse the charge is $75.00.
Take the worry out of paying your bill. Go to our online bill pay. If your bill is delinquent and subject to cut-off or if your service has been disconnected and you choose to pay your bill on-line or via the telephone, you must call our office with the payment confirmation number to have service restored.
KNOW WHAT’S BELOW. CALL 811 BEFORE YOU DIG.
Whenever you need to dig call Mississippi One-Call at 811, so that all underground utility lines can first be located.
TUPELO CITY HALL
71 East Troy St.
Tupelo, MS, 38804
NON-EMERGENCY AFTER HOURS